Senior Service Desk Engineer Level 3

All applicants will be required to provide evidence of their eligibility to work in the UK. Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised as we were ranked the global top institution for performing arts in the 2022 QS World University Rankings by Subject. Some employers also ask for you to have relevant workplace experience. Entry to a degree requires National 5 qualifications and a minimum of three Highers.

become a help desk engineer

If you want to build your IT and Technology career, apply today and submit your CV directly to our client. Due to the nature of the role, we are looking for someone who has a collaborative style and demonstrates initiative and creativity in their approach to finding solutions in a fast paced environment. To perform this job successfully, you must be competent in performing your daily tasks self-managed. Below are the prerequisites we require to be able to fulfil this role. As you’ll be dealing with sensitive information at times you must have excellent attention to detail as well as be able to always maintain professional standards of confidentiality.

Entry requirements

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidate’s who meet the requirements, and will be happy to discuss the remuneration package. Our courses can be adapted to meet your individual project or business requirements regardless of scope.

You will be required to communicate effectively with the client and manage technical queries in line with Littlefish standards and customer-specific SLA’s. Reporting to the Service Desk Team Leader, you will handle and resolve desktop, laptop, printer, application issues and basic network and server troubleshooting with administration. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. With today’s increasing concerns for the environment, CWJobs decided to look into how our tech habits, more specifically, our email usage, affect the environment. This is used not only to run the computer, server and the routers, but also to manufacture the equipment.

Job categories

As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. A lack of understanding from friends and family causes UK workers to feel lonely and isolated in their careers. Find out how hacking is having a make-over and becoming a sought-after graduate job.

become a help desk engineer

Other skills that Service Desk Technicians need to have are accurately recording and updating requests and installing and configuring IT equipment. One of our training experts will be in touch shortly to go overy your training requirements. Fill out your training details below so we have a better idea of what your training requirements are.

Entry Level Desktop Support Engineer

You could get started as a trainee technician and do qualifications while you work. ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.

Because of this, many employers may put you on a structured training scheme or send you on relevant courses to stay up to date. You can start training to work in a technical support role straight from school if you have good GCSE grades in English, Maths and IT or Science. We are seeking a Technology Service Desk Engineer to join our Service Desk team under the leadership of the Deputy Technology Manager. The ideal candidate will be a technology enthusiasts and expert, with a friendly approach and a passion for helping people get the most out of technology and solving technical problems. An appreciation of classical music and the technology needs of busy musicians would also be advantageous.

As an IT professional, you cannot apply for Security Clearance on an individual basis. Clearance is requested by an employer and carried out by Government agencies. It is then granted for a specific period of time depending on the employment term or for a particular project. However, Security Clearance can be verified and transferred to a new employer if required.

What is the difference between a service desk engineer and a help desk engineer?

The main difference between a help desk and a service desk has to do with the scope of service provided. Basically, help desks provide quick fixes to IT issues, while service desks focus on comprehensive customer service and overarching business needs.

IT helpdesk analysts give advice via telephone, website or email to computer users who need help solving their technical problems. They can also be called helpdesk support technicians or service desk analysts. Our client’s goal is to reward hard-working people who are motivated by a fast moving and ever changing technology environment with a career to build their knowledge, experience and confidence in the managed technology services sector. Click here to read more about what we do to promote an inclusive culture. As technical support, your typical hours will be 37 to 40 hours a week, but the days and times might vary if you work for a company that runs shifts to make sure the helpdesk is open for business 24/7.

Our client is looking for a hardworking Service Desk Engineer to join their well-established team in their state-of-the-art offices in Congleton. They are a renowned managed service provider with an impressive client list, multiple industry accreditations and support 1000’s of end users across the UK. At Vision Express we win together, so all our colleagues have a role to play in making our customers and colleagues feel special.

Admiral then advertised an internal career change programme designed for those without a technical background to get into working in Tech. I was successful in my application, and joined the scheme shortly after, going through training to upskill us into various technical roles, including Testers and Developers. It’s probably the most common answer but it really is true, the culture. The culture here is unique and having worked at other companies, it definitely stands out as something special.

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